Lomura Travel
Best Prices, Luxury Holidays, and a Free Bonus Hotel Stay
Terms & Conditions
About Lomura Travel
Lomura Travel Ltd is a UK-registered travel business offering exclusive hotel accommodation through a secret hotel booking service. We do not sell or arrange flights, airport transfers, or any other travel services. All bookings are for hotel accommodation only.
Definitions
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“We”, “Us”, “Our” refers to Lomura Travel Ltd.
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“Customer”, “You” refers to the person making a booking through our website.
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“Hotel Partner” refers to the accommodation provider selected through our Concierge Secret Booking process.
Nature of Service
Lomura Travel provides exclusive hotel bookings through a secret selection process. The name of the hotel is disclosed only after the booking is confirmed and paid for.
We do not offer package holidays, and we do not act as a travel agent or tour operator under the Package Travel and Linked Travel Arrangements Regulations 2018.
Booking & Confirmation
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All bookings are subject to availability.
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Once payment is received, your booking is confirmed and non-refundable unless otherwise stated in writing.
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You will receive your hotel confirmation within 48–72 hours after booking.
Prices and Payments
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All prices are per person and include taxes and fees.
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Payment must be made in full at the time of booking.
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Prices may vary based on demand and availability.
Cancellations & Refunds
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VIP Instant & Premium Flex plans are non-refundable, except in cases of error on our part or cancellation of hotel availability before your check-in.
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Lucky Draw entries are fully refundable if you do not win.
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Refunds (if applicable) are processed within 7 working days.
Customer Responsibilities
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You are responsible for arranging your own flights and travel to/from the hotel.
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You must ensure you have the necessary travel documents, visas, and insurance.
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You must comply with hotel check-in requirements.
Limitation of Liability
Lomura Travel is not liable for:
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Flight delays, cancellations, or missed connections.
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Personal injury, illness, or loss during your stay.
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Issues or damages caused by third-party hotel services.
Changes by Us
If we are unable to confirm your selected package, we reserve the right to offer a comparable alternative or full refund.
Governing Law
These Terms & Conditions are governed by English law, and any disputes shall be resolved under the jurisdiction of English courts.
Privacy Policy (Lomura Travel)
Introduction
What Information We Collect
How We Use Your Information
Sharing Your Data
Data Storage & Security
Your Rights
Cookies
Contact
This Privacy Policy outlines how Lomura Travel Ltd collects, uses, and protects your personal data when you use our website and services.
We may collect the following:
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Name
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Email address
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Phone number
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Payment details (processed securely by our payment partners)
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Travel preferences (to personalize your experience)
We use your data to:
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Process bookings and communicate with you
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Provide customer support
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Send promotional offers (with your consent)
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Improve our services
We only share your information with:
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Hotel partners (to complete your booking)
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Payment providers (to process your payment)
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Legal authorities if required by law
We do not sell or rent your personal data.
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Your data is stored securely on encrypted servers.
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Payment details are not stored by us but handled by our trusted payment provider.
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We implement standard security protocols to protect your data.
You have the right to:
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Request a copy of your data
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Ask us to correct or delete your data
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Withdraw consent for marketing communications
Please contact us at support@lomura.com to exercise any of these rights.
Our website uses cookies to:
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Improve user experience
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Monitor site performance
You can disable cookies in your browser settings.
If you have any questions about your privacy or our terms, please contact:
Lomura Travel Ltd
Email: support@lomura.com
Phone: 07723861341
Website: www.lomura.com